Information We Collect

We may collect the following personal information:

• Full name Contact details (email address, phone number)
• Home address
• Booking details (dates of stay, number of guests)
• Payment information (processed securely via third-party providers)
• Identification information where required for legal or licensing purposes
• Communications between you and us We do not intentionally collect sensitive personal data.

How We Collect Your Information

We collect information:

• When you make a booking directly with us
• Through booking platforms (e.g., Airbnb, Booking.com or similar)
• When you contact us by email, phone, or message
• When required to comply with Scottish short-term let licensing regulations

How We Use Your Information

• We use your personal data to:
• Process and manage your booking
• Communicate with you regarding your stay
• Comply with legal and licensing obligations
• Process payments
• Prevent fraud or misuse of the property
• Respond to enquiries or complaints
• We only process your data where we have a lawful basis to do so, including contract performance, legal obligation, or legitimate interests.

Payment Information

• Payment details are processed securely through third-party payment providers or booking platforms. We do not store full card details.

Data Sharing

• We may share your information with:
• Booking platforms (where applicable)
• Payment processors
• Cleaning or property management services (limited to necessary booking details)
• Local authorities or regulators if required by law
• We do not sell or rent your personal data to third parties.

Data Retention

We retain personal data only for as long as necessary:

• For the duration of your booking
• To comply with tax, legal, and licensing requirements
• To resolve disputes or enforce our terms
• After this period, your data will be securely deleted or anonymised.

Data Security

• We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data (where legally permitted)
• Object to or restrict certain processing
• Lodge a complaint with the Information Commissioner’s Office (ICO) ICO Website: https://ico.org.uk

Cookies

• If bookings are handled through a third-party platform, their cookie policy will apply. We do not operate a standalone website that tracks visitors.

Changes to This Policy

• We may update this Privacy Policy from time to time.